Developer portal
Support & SLA
Direct line to the team during pilot and enterprise deployments.
Last updated: 2026-06-09
System status
Live uptime and incident history: /status
Contact
Email charley@qtangl.com with your organization, use case, and requestId from API error responses when available.
Response targets
- Pilot integration questions — 1 business day
- Production incidents — same day when tagged urgent
- Security reports — acknowledgment within 2 business days
- Enterprise SLA — custom targets by MSA (typically 4h P1 / 1 business day P2)
Before you write
- Check FAQ, Errors, and API conventions
- Include HTTP method, path, status code, and redacted request shape
- Redact API keys and regulated data from attachments
Access & onboarding
New pilot keys and production discussions start at /access. Monitor self-serve: Billing & onboarding.
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